Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104648 The City of Edinburgh Council policy/administration Some upheld, recommendations April 2013
201104937 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2013
201105183 Scottish Water damage caused / compensation Not upheld, recommendations April 2013
201105481 Borders NHS Board complaints handling Some upheld, recommendations April 2013
201200179 Registers of Scotland policy/administration Some upheld, recommendations April 2013
201200189 South Lanarkshire Council policy/administration Upheld, action taken by body to remedy, no recommendations April 2013
201200363 Business Stream interruption to supply - planned Upheld, action taken by body to remedy, recommendations April 2013
201200414 South Lanarkshire Council applications, allocations, transfers & exchanges Not upheld, no recommendations April 2013
201200420 The Golden Jubilee National Hospital clinical treatment / diagnosis Upheld, recommendations April 2013
201200566 Business Stream incorrect billing Upheld, recommendations April 2013