Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201203254 Tayside NHS Board policy/administration Not upheld, action taken by body to remedy, recommendations April 2013
201203271 Western Isles NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2013
201203273 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2013
201203355 Scottish Prison Service progression Upheld, recommendations April 2013
201203440 A Medical Practice in the Lothian NHS Board area communication, staff attitude, dignity, confidentiality Upheld, action taken by body to remedy, no recommendations April 2013
201203443 Scottish Prison Service testing for controlled drugs and alcohol Upheld, recommendations April 2013
201203444 A Medical Practice in the Greater Glasgow and Clyde NHS Board area other Not upheld, no recommendations April 2013
201203449 Scottish Prison Service policy/administration Not upheld, no recommendations April 2013
201203562 Scottish Prison Service progression Not upheld, no recommendations April 2013
201203601 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations April 2013