Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004490 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2013
201004603 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, action taken by body to remedy, no recommendations March 2013
201100156 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2013
201102648 University of the West of Scotland teaching and supervision Upheld, recommendations March 2013
201103221 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2013
201103627 Scottish Qualifications Authority policy/administration Upheld, recommendations March 2013
201103669 Tayside NHS Board consent Some upheld, recommendations March 2013
201104008 West Lothian Council primary school Not upheld, no recommendations March 2013
201104381 Forestry Commission Scotland policy/administration Some upheld, recommendations March 2013
201104517 Business Stream incorrect billing Not upheld, no recommendations March 2013