Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104631 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations March 2013
201104795 East Renfrewshire Council handling of application (complaints by opponents) Not upheld, recommendations March 2013
201104862 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, action taken by body to remedy, recommendations March 2013
201104883 Business Stream charging method / calculation Not upheld, no recommendations March 2013
201105280 Scottish Borders Council policy/administration Not upheld, recommendations March 2013
201200127 Business Stream leakage Upheld, recommendations March 2013
201200144 A Medical Practice in the Fife NHS Board area communication, staff attitude, dignity, confidentiality Not upheld, no recommendations March 2013
201200170 The City of Edinburgh Council secondary school Some upheld, recommendations March 2013
201200191 Business Stream charging method / calculation Not upheld, no recommendations March 2013
201200379 Perth and Kinross Council council tax (incl community charge) Some upheld, recommendations March 2013