Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202962 Office of the Accountant in Bankruptcy policy/administration Some upheld, recommendations March 2013
201202996 Fife NHS Board clinical treatment / diagnosis Not upheld, action taken by body to remedy, no recommendations March 2013
201203092 Business Stream incorrect billing Some upheld, recommendations March 2013
201203095 Scottish Ambulance Service failure to send ambulance/delay in sending ambulance Not upheld, action taken by body to remedy, no recommendations March 2013
201203132 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, action taken by body to remedy, no recommendations March 2013
201203152 Scottish Prison Service policy/administration Not upheld, no recommendations March 2013
201203175 West Dunbartonshire Council policy/administration Not upheld, no recommendations March 2013
201203296 Scottish Prison Service visits Some upheld, recommendations March 2013
201203437 Dundee City Council policy/administration Not upheld, no recommendations March 2013
201203582 Scottish Ambulance Service admission, discharge and transfer procedures Not upheld, action taken by body to remedy, no recommendations March 2013