Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202000655 Dumfries and Galloway NHS Board Clinical treatment / diagnosis Upheld, recommendations March 2022
202001793 South Lanarkshire Council Secondary School Some upheld, recommendations March 2022
202002197 Lanarkshire NHS Board Clinical treatment / Diagnosis Upheld, recommendations March 2022
202002559 Highland NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2022
202005027 Lanarkshire NHS Board Nurses / nursing care Some upheld, recommendations March 2022
202007186 Borders NHS Board Clinical treatment / diagnosis Upheld, recommendations March 2022
202007201 Fife NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2022
202008168 Edinburgh Health and Social Care Partnership Nurses / Nursing Care Not upheld, no recommendations March 2022
202105309 Glasgow City Council Primary School Some upheld, recommendations March 2022
201811013 Castle Water Ltd Incorrect billing Some upheld, recommendations February 2022