Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103887 Forth Valley NHS Board policy/administration Not upheld, action taken by body to remedy, no recommendations September 2012
201103924 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2012
201103954 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations September 2012
201103983 Perth and Kinross Council policy/administration Not upheld, no recommendations September 2012
201103991 The Robert Gordon University accommodation No decision reached September 2012
201104019 The Highland Council policy/administration Not upheld, no recommendations September 2012
201104041 Tayside NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations September 2012
201104065 Fife Council handling of application (complaints by opponents) Not upheld, no recommendations September 2012
201104108 Glasgow City Council policy / administration; planning permission Not upheld, no recommendations September 2012
201104124 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2012