Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104645 Caledonia Housing Association improvements and alterations; complaints handling Some upheld, recommendations September 2012
201104802 Lothian NHS Board - University Hospitals Division clinical treatment / diagnosis; complaints handling Some upheld, recommendations September 2012
201104953 Business Stream Ltd charging method / calculation Not upheld, no recommendations September 2012
201104998 Scottish Water damage caused / claim for compensation Not upheld, no recommendations September 2012
201105002 East Lothian Council transfers Not upheld, no recommendations September 2012
201105188 Lothian NHS Board - University Hospitals Division communication, staff attitude, dignity, confidentiality Not upheld, no recommendations September 2012
201105240 Business Stream Ltd incorrect billing Not upheld, no recommendations September 2012
201105267 Scottish Prison Service progression Not upheld, no recommendations September 2012
201105270 Scottish Water damage caused / claim for compensation Not upheld, no recommendations September 2012
201105355 Dumfries and Galloway Housing Partnership applications, allocations, transfers No decision reached September 2012