Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100641 East Ayrshire Council Public Health & Civic Government Acts - nuisances/problems in/around buildings Not upheld, action taken by body to remedy, no recommendations July 2012
201100968 Inverclyde Council Handling of application (complaints by opponents) Not upheld, no recommendations July 2012
201101201 Scottish Prison Service Policy/Administration Upheld, action taken by body to remedy, no recommendations July 2012
201101840 Lanarkshire NHS Board Communication, staff attitude, dignity, confidentiality Upheld, recommendations July 2012
201102003 Lothian NHS Board - University Hospitals Division Clinical treatment / Diagnosis Upheld, action taken by body to remedy, recommendations July 2012
201102066 Care Inspectorate Policy/administration Some upheld, action taken by body to remedy, no recommendations July 2012
201102135 Greater Glasgow and Clyde NHS Board Clinical treatment / Diagnosis No decision reached July 2012
201102230 Dumfries and Galloway NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations July 2012
201102264 Scottish Prison Service Downgrading Not upheld, no recommendations July 2012
201102346 Business Stream Ltd Incorrect billing Some upheld, recommendations July 2012