Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102828 A Medical Practice in the Fife NHS Board area Clinical treatment / Diagnosis Upheld, recommendations July 2012
201102903 West Lothian Council Repairs and maintenance of housing stock (incl dampness and infestations) Some upheld, recommendations July 2012
201102919 Dumfries and Galloway Housing Partnership Repairs and maintenance of housing stock (incl dampness and infestations) Some upheld, action taken by body to remedy, recommendations July 2012
201102950 Lothian NHS Board Appointments/Admissions (delay, cancellation, waiting lists) Upheld, recommendations July 2012
201102971 South Ayrshire Council Policy/administration Upheld, recommendations July 2012
201103053 Fife Council Complaints handling Some upheld, recommendations July 2012
201103140 Scottish Ambulance Service Communication, staff attitude, dignity, confidentiality Some upheld, recommendations July 2012
201103141 Greater Glasgow and Clyde NHS Board Clinical treatment / Diagnosis Some upheld, recommendations July 2012
201103150 Greater Glasgow and Clyde NHS Board Communication, staff attitude, dignity, confidentiality Upheld, recommendations July 2012
201103175 University of Glasgow Teaching and supervision Not upheld, no recommendations July 2012