Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202304800 | Lothian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |
| 202305722 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2025 |
| 202307398 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |
| 202307773 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | March 2025 |
| 202308046 | Dumfries and Galloway NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |
| 202309997 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |
| 202310085 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |
| 202310183 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |
| 202310446 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | March 2025 |
| 202401558 | Aberdeen City Council | Policy / administration | Upheld, recommendations | March 2025 |