Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202208523 | Lothian NHS Board - Acute Division | Admission / discharge / transfer procedures | Upheld, recommendations | February 2024 |
| 202209844 | Lothian NHS Board - Acute Division | Communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | February 2024 |
| 202209893 | University of Dundee | Special needs - assessment and provision | Upheld, recommendations | February 2024 |
| 202300640 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | February 2024 |
| 202302960 | Fife NHS Board | Admission / discharge / transfer procedures | Not upheld, no recommendations | February 2024 |
| 202103709 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2024 |
| 202105741 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2024 |
| 202200187 | Angus Council | Repairs and maintenance | Upheld, recommendations | January 2024 |
| 202202079 | Grampian NHS Board | Admission / discharge / transfer procedures | Some upheld, recommendations | January 2024 |
| 202202641 | Golden Jubilee National Hospital | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2024 |