Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508208 | Business Stream | incorrect billing | Some upheld, recommendations | August 2016 |
| 201508239 | Business Stream | incorrect billing | Not duly made or withdrawn, no recommendations | August 2016 |
| 201508260 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2016 |
| 201508268 | Edinburgh College | communication staff attitude dignity and confidentiality | Some upheld, no recommendations | August 2016 |
| 201508320 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2016 |
| 201508325 | A Council | neighbour disputes and anti-social behaviour | Upheld, recommendations | August 2016 |
| 201508439 | Inverclyde Council | complaints handling (including appeals procedures) | Upheld, recommendations | August 2016 |
| 201508506 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2016 |
| 201508516 | Business Stream | meter size | Upheld, recommendations | August 2016 |
| 201508524 | Greater Glasgow and Clyde NHS Board | nurses / nursing care | Some upheld, recommendations | August 2016 |