Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202200504 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | October 2023 |
| 202206401 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2023 |
| 202207640 | A Medical Practice in the Ayrshire and Arran NHS Board area | Clinical treatment / diagnosis | Some upheld, recommendations | October 2023 |
| 202002423 | South Lanarkshire Council | Complaints handling | Upheld, recommendations | September 2023 |
| 202007481 | West Dunbartonshire Council | Council Tax | Upheld, recommendations | September 2023 |
| 202101440 | South Lanarkshire Health and Social Care Partnership | Assessments / self-directed support | Not upheld, no recommendations | September 2023 |
| 202102932 | Scottish Ambulance Service | Failure to send ambulance / delay in sending ambulance | Upheld, no recommendations | September 2023 |
| 202104574 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | September 2023 |
| 202106214 | Glasgow City Health and Social Care Partnership | Community Mental health services | Upheld, recommendations | September 2023 |
| 202106438 | Glasgow City Health and Social Care Partnership | Nurses / Nursing Care | Some upheld, recommendations | September 2023 |