Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202200038 | A Medical Practice in the Forth Valley NHS Board area | Complaints handling | Upheld, recommendations | August 2023 |
| 202200345 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2023 |
| 202201207 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2023 |
| 202204333 | Dundee City Council | Neighbour disputes and anti-social behaviour | Upheld, recommendations | August 2023 |
| 202204879 | The City of Edinburgh Council | Primary School | Not upheld, no recommendations | August 2023 |
| 202205600 | Greater Glasgow and Clyde NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2023 |
| 202102318 | Fife Council | Primary School | Upheld, recommendations | July 2023 |
| 202104143 | Western Isles NHS Board | Communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | July 2023 |
| 202104299 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | July 2023 |
| 202106371 | Lanarkshire NHS Board | Hygiene / cleanliness / infection control | Some upheld, recommendations | July 2023 |