Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200387 | The City of Edinburgh Council | complaints handling (incl social work complaints procedures) | Some upheld, recommendations | August 2015 |
| 201301743 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2015 |
| 201303319 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2015 |
| 201303345 | East Renfrewshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | August 2015 |
| 201304125 | Dumfries and Galloway Council | policy/administration | Some upheld, recommendations | August 2015 |
| 201304469 | Dumfries and Galloway Council | handling of application (complaints by opponents) | Not upheld, no recommendations | August 2015 |
| 201304678 | The Highland Council | primary school | Upheld, recommendations | August 2015 |
| 201305398 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2015 |
| 201305510 | Scottish Water | policy/administration | Not upheld, no recommendations | August 2015 |
| 201305621 | Scottish Prison Service | progression | Not upheld, no recommendations | August 2015 |