Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202104338 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2023 |
| 202106168 | Glasgow City Health and Social Care Partnership | Assessments / self-directed support | Not upheld, no recommendations | June 2023 |
| 202106298 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, no recommendations | June 2023 |
| 202106489 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2023 |
| 202107634 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | June 2023 |
| 202107992 | South Lanarkshire Council | Child protection | Some upheld, recommendations | June 2023 |
| 202110475 | Lanarkshire NHS Board | Nurses / nursing care | Upheld, recommendations | June 2023 |
| 202111012 | Midlothian Council | Child services and family support | Upheld, recommendations | June 2023 |
| 202111931 | A Medical Practice in the Forth Valley NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2023 |
| 202201211 | University of Edinburgh | Complaints handling | Upheld, recommendations | June 2023 |