Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202311619 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | August 2025 |
| 202400331 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2025 |
| 202402836 | Borders NHS Board | Nurses / nursing care | Resolved, no recommendations | August 2025 |
| 202404349 | Highland NHS Board | Nurses / nursing care | Upheld, recommendations | August 2025 |
| 202406679 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2025 |
| 202408314 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | August 2025 |
| 202408315 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2025 |
| 202409674 | University of St Andrews | Policy / administration | Not upheld, no recommendations | August 2025 |
| 202410121 | Orkney NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2025 |
| 202204428 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | July 2025 |