Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201808488 Business Stream incorrect billing Not upheld, no recommendations November 2020
201808747 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2020
201808983 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2020
201809447 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2020
201809500 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2020
201810161 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations November 2020
201900490 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations November 2020
201900610 University of Glasgow special needs - assessment and provision Upheld, recommendations November 2020
201900612 University of Glasgow special needs - assessment and provision Some upheld, recommendations November 2020
201900777 Angus Council handling of application (complaints by opponents) Not upheld, no recommendations November 2020