Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201900885 Dumfries and Galloway Council child protection Upheld, recommendations November 2020
201901023 Angus Health and Social Care Partnership clinical treatment / diagnosis Upheld, recommendations November 2020
201901024 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations November 2020
201901333 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2020
201901349 Glasgow City Health and Social Care Partnership other Some upheld, recommendations November 2020
201901360 East Dunbartonshire Health and Social Care Partnership care in the community Not upheld, no recommendations November 2020
201902019 Castle Water Ltd incorrect billing Upheld, recommendations November 2020
201902182 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations November 2020
201902441 Lothian NHS Board clinical treatment / diagnosis Not upheld, recommendations November 2020
201902794 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations November 2020