Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201801262 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | August 2019 |
| 201801326 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2019 |
| 201801434 | Clackmannanshire Council | policy / administration | Not upheld, no recommendations | August 2019 |
| 201801892 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2019 |
| 201802334 | Aberdeenshire Council | sheltered housing and community care | Not upheld, no recommendations | August 2019 |
| 201802741 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2019 |
| 201802910 | Greater Glasgow and Clyde NHS Board - Acute Services Division | complaints handling | Upheld, recommendations | August 2019 |
| 201802950 | Glasgow City Health and Social Care Partnership | policy / administration | Upheld, recommendations | August 2019 |
| 201803355 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2019 |
| 201803537 | Clear Business Water | incorrect billing | Upheld, recommendations | August 2019 |