Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508677 Midlothian Council policy/administration Not upheld, no recommendations November 2016
201508857 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2016
201508880 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations November 2016
201600389 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, recommendations November 2016
201600464 Lothian NHS Board - Acute Division appointments / admissions (delay / cancellation / waiting lists) Some upheld, no recommendations November 2016
201600674 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2016
201600712 A Medical Practice in the Grampian NHS Board area lists (incl difficulty registering and removal from lists) Not upheld, no recommendations November 2016
201600743 Lothian NHS Board clinical treatment / diagnosis Upheld, no recommendations November 2016
201600937 Scottish Prison Service complaints handling Upheld, recommendations November 2016
201602009 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Some upheld, no recommendations November 2016