Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508831 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2016
201508856 An Optician in the Grampian NHS Board area communication / staff attitude / dignity / confidentiality Not upheld, no recommendations September 2016
201508883 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2016
201508885 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2016
201600330 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2016
201601164 Scottish Prison Service progression Not upheld, no recommendations September 2016
201601244 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations September 2016
201302441 South Ayrshire Council noise pollution Some upheld, recommendations August 2016
201400595 Lothian NHS Board admission / discharge / transfer procedures Not upheld, recommendations August 2016
201501423 Fife Council care in the community Some upheld, recommendations August 2016