Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201501940 | Orkney NHS Board | complaints handling | Not upheld, no recommendations | June 2016 |
| 201501972 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201502547 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201502781 | Scottish Prison Service | personal property | Upheld, recommendations | June 2016 |
| 201502987 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201503032 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201507445 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |
| 201507457 | Business Stream | incorrect billing | Not upheld, no recommendations | June 2016 |
| 201507463 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |
| 201507465 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |