Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508735 | Tayside NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not duly made or withdrawn, no recommendations | June 2016 |
| 201508758 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2016 |
| 201508900 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |
| 201508911 | Glasgow City Council | Scottish Welfare Fund: council failure to follow Scottish Government guidance | Upheld, recommendations | June 2016 |
| 201301243 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201302862 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201303565 | Renfrewshire Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | May 2016 |
| 201306096 | Glasgow City Council | policy/administration | Some upheld, recommendations | May 2016 |
| 201400708 | The Moray Council | child services and family support | Some upheld, recommendations | May 2016 |
| 201402469 | Aberdeen City Council | communication staff attitude dignity and confidentiality | Some upheld, recommendations | May 2016 |