Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201503956 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, recommendations March 2016
201504188 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, recommendations March 2016
201504252 Grampian NHS Board admission / discharge / transfer procedures Not upheld, no recommendations March 2016
201202732 East Lothian Council complaints handling (incl social work complaints procedures) Some upheld, recommendations February 2016
201305578 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2016
201306245 Business Stream charging method / calculation Upheld, recommendations February 2016
201401201 Business Stream charging method / calculation Not upheld, action taken by body to remedy, no recommendations February 2016
201402414 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, action taken by body to remedy, no recommendations February 2016
201402748 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2016
201403459 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2016