| 201200020           | 
                                                                                        Scottish Prison Service           | 
                                                                                        medical assessments/reports           | 
                                                                                        No decision reached           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201200229           | 
                                                                                        Glasgow City Council           | 
                                                                                        complaints handling (incl social work complaints procedures)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201200321           | 
                                                                                        Business Stream Ltd           | 
                                                                                        policy/administration           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201200472           | 
                                                                                        Midlothian Council           | 
                                                                                        handling of application (complaints by opponents)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201200540           | 
                                                                                        North Lanarkshire Council           | 
                                                                                        maintenance and repair of roads           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201200544           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201200585           | 
                                                                                        Scottish Prison Service           | 
                                                                                        visits           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201200592           | 
                                                                                        Business Stream Ltd           | 
                                                                                        charging method / calculation           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201200608           | 
                                                                                        Dumfries and Galloway NHS Board           | 
                                                                                        clinical treatment/diagnosis           | 
                                                                                        No decision reached           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201200612           | 
                                                                                        Business Stream Ltd           | 
                                                                                        charging method / calculation           | 
                                                                                        Upheld, recommendations           | 
                                                                                        January 2013           |