| 201200710           | 
                                                                                        Aberdeen City Council           | 
                                                                                        finance - rent           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201200718           | 
                                                                                        Scottish Prison Service           | 
                                                                                        special escorted leave           | 
                                                                                        Upheld, recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201200876           | 
                                                                                        Business Stream Ltd           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201201215           | 
                                                                                        Orkney Islands Council           | 
                                                                                        complaints handling (incl social work complaints procedures)           | 
                                                                                        Upheld, recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201201260           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201201288           | 
                                                                                        Hebridean Housing Partnership Ltd           | 
                                                                                        neighbour problems           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201201320           | 
                                                                                        The Robert Gordon University           | 
                                                                                        academic appeal/exam results/degree classification           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201201354           | 
                                                                                        Office of the Scottish Charity Regulator           | 
                                                                                        complaints handling           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201201400           | 
                                                                                        Highland NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201201413           | 
                                                                                        A Practice in the Lanarkshire NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2013           |