| 201004237           | 
                                                                                        Grampian NHS Board           | 
                                                                                        Clinical treatment / Diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201004597           | 
                                                                                        East Lothian Council           | 
                                                                                        Policy/administration           | 
                                                                                        Not upheld, action taken by body to remedy, no recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201005258           | 
                                                                                        Scottish Borders Council           | 
                                                                                        Unauthorised developments:  calls for enforcement action/stop and discontinuation notices           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201005324           | 
                                                                                        Scottish Prison Service           | 
                                                                                        Complaints Handling           | 
                                                                                        Some upheld, no recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201005378           | 
                                                                                        Tayside NHS Board           | 
                                                                                        Clinical treatment / Diagnosis           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201100050           | 
                                                                                        A Dental Practice, Greater Glasgow and Clyde NHS Board           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Upheld, action taken by body to remedy, no recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201100243           | 
                                                                                        Grampian NHS Board           | 
                                                                                        Clinical treatment / Diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201100277           | 
                                                                                        Highland NHS Board           | 
                                                                                        Clinical treatment / Diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201100346           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        Policy/administration           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201100349           | 
                                                                                        A Dental Practice, Greater Glasgow and Clyde NHS Board           | 
                                                                                        Communication, staff attitude, dignity, confidentiality           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2012           |