Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201004659 | University of Strathclyde | complaints handling | Upheld, recommendations | July 2011 |
| 201004831 | West Lothian Council | Secondary School | Not upheld, no recommendations | July 2011 |
| 201004919 | Scottish Borders Council | Primary School | Not upheld, no recommendations | July 2011 |
| 201004920 | HM Inspectorate of Education | Policy/administration | No decision reached | July 2011 |
| 201004984 | Scottish Prison Service | Policy/Administration | Upheld, action taken by body to remedy, no recommendations | July 2011 |
| 201005069 | Scottish Prison Service | Clothing | Not upheld, no recommendations | July 2011 |
| 201005089 | Lothian NHS Board | Communication, staff attitude, dignity, confidentiality | Upheld, action taken by body to remedy, no recommendations | July 2011 |
| 201005150 | Lothian NHS Board | Hotel services - food, laundry etc | Some upheld, no recommendations | July 2011 |
| 201005167 | A medical practice, Greater Glasgow and Clyde NHS Board | lists | Not upheld, no recommendations | July 2011 |
| 201005369 | Scottish Prison Service | Progression | Not upheld, no recommendations | July 2011 |