Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300712 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | April 2014 |
| 201300720 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | April 2014 |
| 201300782 | Business Stream | incorrect billing | Upheld, recommendations | April 2014 |
| 201300911 | Scottish Ambulance Service | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |
| 201300999 | University of Edinburgh | academic appeal/exam results/degree classification | Not upheld, no recommendations | April 2014 |
| 201301158 | A Dentist in the Borders NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | April 2014 |
| 201301242 | Glasgow Housing Association Ltd | policy/administration | Not upheld, no recommendations | April 2014 |
| 201301320 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |
| 201301570 | Aberdeenshire Council | unauthorised developments: calls for enforcement action/stop and discontinuation notices | Not upheld, no recommendations | April 2014 |
| 201301596 | Business Stream | charging method / calculation | Upheld, recommendations | April 2014 |