Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203006 | Orkney NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | September 2013 |
| 201203023 | Scottish Court Service | policy/administration | Some upheld, no recommendations | September 2013 |
| 201203029 | East Renfrewshire Council | bus stops, shelters, signs, road furniture | Not upheld, no recommendations | September 2013 |
| 201203122 | The City of Edinburgh Council | repairs and maintenance | Some upheld, action taken by body to remedy, no recommendations | September 2013 |
| 201203181 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2013 |
| 201203332 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
| 201203366 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2013 |
| 201203417 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
| 201203532 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
| 201203545 | Business Stream | charging method / calculation | Not upheld, no recommendations | September 2013 |