Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300691 | Scottish Prison Service | communication | Upheld, recommendations | September 2013 |
| 201300749 | Scottish Prison Service | accuracy of prisoner record | Not upheld, no recommendations | September 2013 |
| 201300775 | Scottish Water | damage caused / compensation | Not upheld, action taken by body to remedy, no recommendations | September 2013 |
| 201300812 | Lothian NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | September 2013 |
| 201300814 | Midlothian Council | handling of application (complaints by opponents) | Upheld, no recommendations | September 2013 |
| 201300849 | Greater Glasgow and Clyde NHS Board | nurses / nursing care | Not upheld, no recommendations | September 2013 |
| 201300968 | Scottish Prison Service | education | Not upheld, no recommendations | September 2013 |
| 201104832 | Scottish Water | sewer flooding - internal | Some upheld, recommendations | August 2013 |
| 201200133 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2013 |
| 201200574 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2013 |