| 201809975           | 
                                                                                        Borders NHS Board           | 
                                                                                        communication / staff attitude / dignity / confidentiality           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201810039           | 
                                                                                        Fife NHS Board           | 
                                                                                        complaints handling           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201810094           | 
                                                                                        Clear Business Water           | 
                                                                                        incorrect billing           | 
                                                                                        Some upheld, no recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201810096           | 
                                                                                        Scottish Prison Service           | 
                                                                                        accuracy of prisoner record           | 
                                                                                        Upheld, recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201810121           | 
                                                                                        Aberdeenshire Council           | 
                                                                                        primary school           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201810154           | 
                                                                                        Tayside NHS Board           | 
                                                                                        admission / discharge / transfer procedures           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201810159           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201810592           | 
                                                                                        Dumfries and Galloway NHS Board           | 
                                                                                        continuing care           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201810727           | 
                                                                                        Lothian NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201810977           | 
                                                                                        A Medical Practice in the Greater Glasgow and Clyde NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2020           |