Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508565 Loch Lomond and The Trossachs National Park Authority policy/administration Not upheld, no recommendations August 2016
201508575 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations August 2016
201508613 Fife Council policy/administration Not upheld, no recommendations August 2016
201508642 North Lanarkshire Council repairs and maintenance Not upheld, no recommendations August 2016
201508644 Business Stream incorrect billing Upheld, recommendations August 2016
201508676 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2016
201508696 Student Awards Agency for Scotland handling of application Not upheld, no recommendations August 2016
201508698 Glasgow Housing Association neighbour disputes and anti-social behaviour Not upheld, no recommendations August 2016
201508787 Scottish Prison Service communication by phone Upheld, recommendations August 2016
201508844 Lothian NHS Board nurses / nursing care Some upheld, recommendations August 2016