| 201202561 | Care Inspectorate | regulation of care | Some upheld, recommendations | September 2013 | 
          
                                                                                        | 201202656 | Fife Council | repairs and maintenance | Upheld, recommendations | September 2013 | 
          
                                                                                        | 201202717 | Business Stream | charging method / calculation | Not upheld, no recommendations | September 2013 | 
          
                                                                                        | 201202737 | An Optician in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 | 
          
                                                                                        | 201202822 | A Dentist in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | September 2013 | 
          
                                                                                        | 201202845 | The Highland Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2013 | 
          
                                                                                        | 201202858 | Perth and Kinross Council | handling of application (complaints by opponents) | Some upheld, recommendations | September 2013 | 
          
                                                                                        | 201202881 | Business Stream | meter reading | Upheld, recommendations | September 2013 | 
          
                                                                                        | 201203006 | Orkney NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | September 2013 | 
          
                                                                                        | 201203023 | Scottish Court Service | policy/administration | Some upheld, no recommendations | September 2013 |