| 201204334 | University of Stirling | academic appeal/exam results/degree classification | Not upheld, no recommendations | September 2013 | 
          
                                                                                        | 201204338 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 | 
          
                                                                                        | 201204362 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | September 2013 | 
          
                                                                                        | 201204420 | Perth and Kinross Council | licensing - liquor | Upheld, recommendations | September 2013 | 
          
                                                                                        | 201204447 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2013 | 
          
                                                                                        | 201204450 | Business Stream | incorrect billing | Upheld, recommendations | September 2013 | 
          
                                                                                        | 201204466 | Business Stream | charging method / calculation | Not upheld, recommendations | September 2013 | 
          
                                                                                        | 201204504 | Scottish Prison Service | visits | Not upheld, no recommendations | September 2013 | 
          
                                                                                        | 201204522 | Glasgow Housing Association Ltd | communication staff attitude dignity and confidentiality | Not upheld, recommendations | September 2013 | 
          
                                                                                        | 201204558 | Grampian NHS Board | communication, staff attitude, dignity, confidentiality | Upheld, recommendations | September 2013 |