Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200160 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations December 2012
201200240 A Medical Practice in the Ayrshire and Arran NHS Board area communication, staff attitude, dignity, confidentiality Upheld, recommendations December 2012
201200259 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2012
201200268 A Dentist in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Upheld, recommendations December 2012
201200269 A Dentist in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Upheld, action taken by body to remedy, recommendations December 2012
201200308 Lothian NHS Board - Acute Division clinical treatment/diagnosis Not upheld, no recommendations December 2012
201200326 Falkirk Council capital works, renovation, central heating, double glazing, etc Some upheld, recommendations December 2012
201200327 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2012
201200333 Falkirk Council finance - rent Not upheld, action taken by body to remedy, no recommendations December 2012
201200344 The City of Edinburgh Council handling of application (complaints by opponents) Some upheld, no recommendations December 2012