Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202310193 | West Dunbartonshire Council | Mould / damp | Upheld, recommendations | July 2025 |
| 202310591 | Grampian NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2025 |
| 202401449 | Tayside NHS Board | Admission / discharge / transfer procedures | Some upheld, no recommendations | July 2025 |
| 202404774 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | July 2025 |
| 202407136 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | July 2025 |
| 202407708 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | July 2025 |
| 202410666 | A Medical Practice in the Ayrshire and Arran NHS Board area | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | July 2025 |
| 202202904 | Tayside NHS Board | Complaints handling | Some upheld, recommendations | June 2025 |
| 202302300 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | June 2025 |
| 202303239 | Dumfries and Galloway NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2025 |