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Case ref:202503318
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Date:February 2026
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Body:Sanctuary Cumbernauld
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Sector:Housing Associations
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Outcome:Resolved, no recommendations
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Subject:Mould / damp
Summary
C complained about the condition of their adult child (A)'s property. C said that the house was impossible to heat, and constantly cold and damp. Following our decision to move the case to investigation, the association offered A a new flat. C was happy with this outcome and we closed the complaint as resolved.