Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200502 | Business Stream | debt recovery / payment fees | Not upheld, no recommendations | May 2013 |
| 201200638 | Business Stream | charging method / calculation | Some upheld, recommendations | May 2013 |
| 201200845 | Office of the Accountant in Bankruptcy | policy/administration | Upheld, recommendations | May 2013 |
| 201200906 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2013 |
| 201200958 | Argyll and Bute Council | handling of application (complaints by opponents) | Not upheld, no recommendations | May 2013 |
| 201201017 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | May 2013 |
| 201201313 | Greater Glasgow and Clyde NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | May 2013 |
| 201201725 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2013 |
| 201201874 | Business Stream | incorrect billing | No decision reached | May 2013 |
| 201201968 | University of St Andrews | complaints handling | Upheld, recommendations | May 2013 |