Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201201210 | Business Stream Ltd | debt recovery / payment fees | Some upheld, action taken by body to remedy, recommendations | February 2013 |
| 201201461 | Student Awards Agency for Scotland | handling of application | Some upheld, recommendations | February 2013 |
| 201201815 | Scottish Prison Service | behaviour related programmes (including access to) | Some upheld, action taken by body to remedy, recommendations | February 2013 |
| 201201828 | Scottish Prison Service | progression | Not upheld, no recommendations | February 2013 |
| 201201873 | A Medical Practice in the Orkney NHS Board area | clinical treatment; diagnosis | Not upheld, no recommendations | February 2013 |
| 201201919 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | February 2013 |
| 201202056 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment; diagnosis | Upheld, recommendations | February 2013 |
| 201202069 | A Dentist in the Lanarkshire NHS Board area | clinical treatment; diagnosis | Not upheld, no recommendations | February 2013 |
| 201202177 | Perth and Kinross Council | handling of application (complaints by opponents) | Not upheld, action taken by body to remedy, no recommendations | February 2013 |
| 201202187 | A Pharmacy in the Highland NHS Board area | policy/administration | Some upheld, recommendations | February 2013 |