| 201103307           | 
                                                                                        Care Inspectorate           | 
                                                                                        complaints handling           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        April 2013           | 
              
          
                                                                                        | 201103610           | 
                                                                                        South Ayrshire Council           | 
                                                                                        policy/administration           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        April 2013           | 
              
          
                                                                                        | 201103626           | 
                                                                                        University of Abertay Dundee           | 
                                                                                        policy/administration           | 
                                                                                        Upheld, recommendations           | 
                                                                                        April 2013           | 
              
          
                                                                                        | 201104012           | 
                                                                                        A Dental Practice in the Greater Glasgow and Clyde NHS Board area           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        April 2013           | 
              
          
                                                                                        | 201104070           | 
                                                                                        Scottish Water           | 
                                                                                        sewer flooding - external           | 
                                                                                        Some upheld, action taken by body to remedy, recommendations           | 
                                                                                        April 2013           | 
              
          
                                                                                        | 201104276           | 
                                                                                        South Lanarkshire Council           | 
                                                                                        policy/administration           | 
                                                                                        Some upheld, action taken by body to remedy, recommendations           | 
                                                                                        April 2013           | 
              
          
                                                                                        | 201104623           | 
                                                                                        Queen Margaret University           | 
                                                                                        teaching and supervision           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        April 2013           | 
              
          
                                                                                        | 201104648           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        policy/administration           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        April 2013           | 
              
          
                                                                                        | 201104937           | 
                                                                                        Lothian NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        April 2013           | 
              
          
                                                                                        | 201105183           | 
                                                                                        Scottish Water           | 
                                                                                        damage caused / compensation           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        April 2013           |