Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203679 | A Medical Practice in the Highland NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, recommendations | June 2013 |
| 201203825 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 |
| 201203826 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 |
| 201203839 | Business Stream | policy/administration | Not upheld, no recommendations | June 2013 |
| 201204106 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, no recommendations | June 2013 |
| 201204168 | Western Isles NHS Board | policy/administration | Not upheld, recommendations | June 2013 |
| 201204206 | Horizon Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | June 2013 |
| 201204254 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 |
| 201204300 | Lothian NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | June 2013 |
| 201204321 | Dundee City Council | secondary school | Upheld, recommendations | June 2013 |