Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200876 | Business Stream Ltd | complaints handling | Upheld, recommendations | January 2013 |
| 201201215 | Orkney Islands Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | January 2013 |
| 201201260 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2013 |
| 201201288 | Hebridean Housing Partnership Ltd | neighbour problems | Not upheld, no recommendations | January 2013 |
| 201201320 | The Robert Gordon University | academic appeal/exam results/degree classification | Not upheld, no recommendations | January 2013 |
| 201201354 | Office of the Scottish Charity Regulator | complaints handling | Some upheld, recommendations | January 2013 |
| 201201400 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2013 |
| 201201413 | A Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2013 |
| 201201457 | A Practice in the Borders NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2013 |
| 201201466 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, action taken by body to remedy, no recommendations | January 2013 |