Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201201554 | Scottish Water | damage caused / compensation | Upheld, recommendations | January 2013 |
| 201201613 | A Practice in the Lanarkshire NHS Board area | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | January 2013 |
| 201201680 | Orkney Islands Council | repairs and maintenance of housing stock (incl dampness and infestations) | Upheld, action taken by body to remedy, no recommendations | January 2013 |
| 201201812 | Scottish Water | sewer flooding - internal | Not upheld, no recommendations | January 2013 |
| 201201818 | Lothian NHS Board | clinical treatment/diagnosis | Not upheld, action taken by body to remedy, no recommendations | January 2013 |
| 201201889 | Glasgow City Council | policy/administration | Not upheld, action taken by body to remedy, no recommendations | January 2013 |
| 201201976 | University of St Andrews | plagiarism and intellectual property | Not upheld, recommendations | January 2013 |
| 201202013 | Scottish Water | damage caused / compensation | Not upheld, no recommendations | January 2013 |
| 201202015 | Business Stream Ltd | policy/administration | Not upheld, no recommendations | January 2013 |
| 201202149 | Argyll Community Housing Association | estate management | Not upheld, no recommendations | January 2013 |