Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202175 | A Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Upheld, action taken by body to remedy, no recommendations | January 2013 |
| 201202220 | The Highland Council | traffic regulation and management | Some upheld, action taken by body to remedy, recommendations | January 2013 |
| 201202262 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | January 2013 |
| 201202272 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | January 2013 |
| 201202444 | An Optician in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2013 |
| 201202470 | Lanarkshire NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | January 2013 |
| 201202525 | Scottish Prison Service | money | Not upheld, no recommendations | January 2013 |
| 201202534 | Lothian NHS Board | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | January 2013 |
| 201202547 | North Lanarkshire Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | January 2013 |
| 201202593 | A Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | January 2013 |