Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201201458 | Scottish Prison Service | earnings | Not upheld, no recommendations | December 2012 |
| 201201468 | Scottish Prison Service | complaints handling | Upheld, recommendations | December 2012 |
| 201201488 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
| 201201692 | Falkirk Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | December 2012 |
| 201201696 | Lanarkshire NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | December 2012 |
| 201201737 | Scottish Prison Service | complaints handling | Upheld, recommendations | December 2012 |
| 201201751 | The City of Edinburgh Council | applications, allocations, transfers & exchanges | Not upheld, no recommendations | December 2012 |
| 201201755 | Scottish Prison Service | personal property | Not upheld, no recommendations | December 2012 |
| 201201979 | Scottish Water | sewer flooding - external | Not upheld, no recommendations | December 2012 |
| 201202123 | Dumfries and Galloway Housing Partnership | policy/administration | Not upheld, no recommendations | December 2012 |