Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202186 | Argyll Community Housing Association | policy/administration | Not upheld, no recommendations | December 2012 |
| 201202196 | Lanarkshire NHS Board | policy/administration | Not upheld, no recommendations | December 2012 |
| 201202302 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | December 2012 |
| 201202477 | Scottish Prison Service | complaints handling | Upheld, recommendations | December 2012 |
| 201202478 | Scottish Prison Service | food | Upheld, recommendations | December 2012 |
| 201202585 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
| 201202705 | A Dentist in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
| 201004585 | Highland NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | November 2012 |
| 201100945 | Midlothian Council | handling of application (complaints by applicants) | Not upheld, no recommendations | November 2012 |
| 201101107 | Fife Council | policy/administration | Some upheld, recommendations | November 2012 |