Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200254 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 |
| 201200265 | Scottish Water | complaints handling | Not upheld, no recommendations | November 2012 |
| 201200315 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | November 2012 |
| 201200322 | Fife Council | rights of way and public footpaths | Some upheld, action taken by body to remedy, no recommendations | November 2012 |
| 201200357 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 |
| 201200369 | A Medical Practice in the Tayside NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, recommendations | November 2012 |
| 201200455 | Fife Council | parking | Not upheld, no recommendations | November 2012 |
| 201200506 | Business Stream Ltd | leakage | Not upheld, no recommendations | November 2012 |
| 201200735 | Lanarkshire NHS Board | complaints handling | Not upheld, action taken by body to remedy, no recommendations | November 2012 |
| 201200842 | Aberdeen City Council | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | November 2012 |